Last updated: October 2026
CIÉLAN (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through cielanstudio.com.
Information We Collect
When you create an account, place an order, or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Information you provide when contacting us
We only collect information that is necessary to provide our services and process your orders.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Deliver your purchases
- Manage your customer account
- Send order and account-related emails
- Respond to your questions and requests
- Improve our website, products and customer experience
- Meet legal and administrative requirements
We do not sell or rent your personal information to third parties.
Payments
Payments made through our website may be processed by third-party payment providers.
When online payment services are available, payment information may be processed directly by the relevant payment provider. CIÉLAN does not need to store your full card details.
Cookies
Our website may use cookies and similar technologies to keep the website functioning properly, remember your preferences, maintain your shopping cart and improve your browsing experience.
Some cookies may be placed by services that support website functionality, analytics or payments.
Your Account
If you create a CIÉLAN account, we store the information necessary to manage your account and order history.
You can access and update certain account information through your My Account page.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website or online transmission can be guaranteed to be completely secure.
Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our website and fulfill your orders, including delivery, payment, hosting and technical service providers.
These providers receive only the information necessary to perform their services.
How Long We Keep Your Information
We retain personal information for as long as necessary to provide our services, manage orders and accounts, comply with legal obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy-related request, please contact us using the email address below.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
CIÉLAN
Email: cielanofficial@gmail.com
Website: cielanstudio.com